If a shipment is not found, it may be lost or stolen. In most cases, packages are found / recovered within a day or two. If a shipment is shown as delivered and cannot be located, the customer will need to contact the carrier to try to locate the package. We will only send the replacement parts that are damaged and we do not cover any labor costs. We will not exchange complete bicycles unless it is absolutely necessary. If possible, Bikes Xpress will send replacement parts for the damaged parts - especially bicycle orders. Please send the following information to Your order number, a description of the damage and photographs or video of the damage to the product and/or the box. After that time, we will not be able to cover damage claims. You will have 72 hours to submit a claim after the product has arrived (per the product tracking). If an ordered is damaged when it arrives, please notify us immediately. If there if further delay, contact us at and we can look into the issue. If the order has a significant delay or has not progressed within several days, please contact the carrier for a status update.
If a shipment is delayed or pending, please look at the history of the shipment status. Both FedEx does have a service, FedEx Delivery Manager, that allows you to change your delivery preferences after shipment. The customer will need to try to contact the carrier to see what the options are. Once an order has shipped, we will not be able to change the address. If you need to change an address before a product has shipped, please contact us at and we will see if we can change the address. We cannot guarantee that we can change an address after the order has been submitted. Please ensure that your delivery address is correct when you order. This is important to prevent loss / theft of packages.ĭeliver Address / Changing Delivery Address Please use the carrier's tracking service to get updates on the shipping progress. The customer will be provided with a tracking number when the product has shipped. Bicycles, scooters and other larger items will usually take 2 - 5 days. In general, most smaller orders (bicycle parts and accessories) take from 2 - 10 days depending on the service and the delivery location. Any item larger than that will need to be shipped to a street address or to a FedEx Office location for pickup.īikes Xpress makes no guarantees on how long it takes for a product to arrive at the delivery address once it has shipped. boxes given USPS will not accept packages from FedEx or UPS. We cannot ship items larger than 12" x 12" x 6" (i.e. You will know which carrier and service were used when the product ships and you receive your tracking information. The carrier and service type will be up to Bikes Xpress' discretion based on the type of product being shipped and the delivery location.
#Origin 8 fix8 free
overnight service) or provide discounts if an order is delayed longer than expected.īikes Xpress provides free shipping on all orders to the continental US.īikes Xpress uses either the United States Postal Service or FedEx for all orders. In addition, Bikes Xpress will not expedite delivery service (i.e. If your order is urgent, please contact us before you purchase to ensure we can deliver the order in the time desired. If one of the products in your order has a longer fulfillment time, then the entire order may ship when that product is available.īikes Xpress cannot make guarantees on handling / fulfillment times. Handling and fulfillment times for orders will vary depending on the items. In general, most items ship within 1-2 business days. However, once an item is ordered, we may not be able to cancel the shipment if it has already been processed. If you want to cancel an order, please contact us immediately and we will try to cancel the shipment. Premium quality CRMO steel bolts are used throughout.When you order from Bikes Xpress, you will be charged immediately for your purchase with your form of payment. The Carbon Matrix stem body is forged 7075 aluminum with a stiffness-enhancing carbon exoskeleton which makes this 12% stiffer than the WCS alloy C220 stem. This clamp design allows for a lighter faceplate and stem body with no sacrifice in strength or stiffness. Bolt forces are aligned with the clamp so that the stem body 'embraces' the handlebar, which is less prone to damaging lightweight bars.
#Origin 8 fix8 install
You really can have it all-the new WCS C220 stem rivals the performance of the revolutionary C260 stem design, but it's quicker and easier to install and remove, thanks to a press-fit handlebar clamp interface and forward-facing hardware.įirst proven on the Ritchey TRAIL stem, the C220 handlebar clamp design creates a more secure interface by wrapping a full 220-degrees over the handlebar.
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